“You have complaints, We address them promptly”

Fuhua Further Enhances Customer Complaint Mechanism

“Customer-centered, quality-oriented for development” is Fuhua’s business philosophy, and “attention to detail, continuous and lasting” is Fuhua’s eternal pursuit. To continuously optimize market feedback and service quality, and to resolve customer opinions and suggestions regarding product quality and service attitude fairly, accurately, and efficiently—creating value for customers—Fuhua has decided to further improve its customer complaint mechanism.

Market satisfaction is a crucial indicator of a company’s product and service quality, and it is fundamental for a company to compete and establish its presence in the market. This indicator is ultimately reflected in customer feedback and complaints. Through the process of addressing customer complaints, a company can gain direct insight into customer demands and expectations, analyze potential issues, identify problem areas, and subsequently learn from past mistakes while leveraging strengths. This ongoing improvement will enhance customer satisfaction and the company’s competitiveness. Therefore, continuously enhancing the customer complaint mechanism serves as a bridge for strengthened communication and convenient collaboration. It is a wise choice for achieving mutual benefit, ongoing improvement, and shared prosperity, carrying positive and far-reaching significance for promoting common development.

We welcome all customers to inquire and contact the relevant trade complaint hotline at Fuhua. We solemnly promise: to respond promptly within 48 hours of receiving feedback and to resolve the issue effectively within four working days.

Domestic Trade Complaint Contact Information:

Manager Li

Tel: 0913-8760999    Mobile：15829194112

E-mail：15829194112@139.com

Export Trade Complaint Contact Information:

Grace Cao

Tel: 029-88868372    Mobile：18629051979

E-mail：grace.cao@fuhua-chem.com

Shaanxi Fuhua Chemical Co., Ltd.

Sep.20th, 2024